Returns & Exchanges Policy
We operate in accordance with Ukrainian consumer protection law.
1. In-stock items
You may return or exchange an item within 14 days after delivery if:
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the item has not been used;
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original condition is preserved;
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packaging and order confirmation are available.
📦 Return shipping costs are covered by the customer.
2. Custom-made products
Items made to order (engraving, personalization, custom specifications):
❗ are non-returnable and non-exchangeable.
Order confirmation means full agreement with all product details.
3. Defects or errors
If the item is defective or does not match the order:
4. Procedure
To request a return, contact us and provide:
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order number
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reason for request
5. Refunds
Refunds are processed within up to 7 business days after receiving the item.
6. Important
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Handmade items may have slight variations — this is not considered a defect.
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Colors may vary depending on screen settings.
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Please check your order upon delivery.
